OUR ADDRESS - WHERE OUR CLASSES HAPPEN!
55 LOUVAIN STREET W, SUITE 301 MONTREAL, QC. H2N 1A4
HOW TO PAY
Do you accept e-transfers?
All class participants must purchase their ticket by credit card through our website. Consultations are payable in 2 instalments. 50% will be charged 24 to 48hrs prior to your one - on - one appointment. The remainder will be charged within 30 days. Please be advised that consultation price may change without notice. We accept credit cards and Paypal or Plooto for e-transfers only. Unfortunately, we do not accept cash or cheques.
ATTENDING A CLASS
What if I can't make it to class?
You are an entrepreneur and things happens! No problem, notify us by email at email@example.com. We will be happy to issue you a refund if the request is made 24 hours before your scheduled class.
Can I reserve my seat in one of your class?
All spots are first come first serve. Only paid classes will be considered.
Can I transfer my seat to someone else?
The Class is hosted outside of Grind Atelier.
Some classes may be offered in collaboration with outside co-working spaces or educational organizations. Should you have any issues please contact the collaborator's administrator.
ONE ON ONE CONSULTATIONS
What does a private consultation session include?
A private consultation includes:
1. A diagnosis with recommandation session and a tailored action plan within our 4 signature classes.*
2. A second follow up one-one session of one full hour.
3. Access to our private Facebook groupe (which you get goodies that are offered exclusively to members)
4. Special class offers.
*The diagnostic session and tailored action plan is valid for up to 1h45 max.
Can I choose my branding or marketing specialist?
All our consultants are trained and will gladly help you. Rest assured, you will be in good hands the day of your appointment.
Can I get a refund?
Yes, you can request a full refund 24 hours before your 1st scheduled one-on-one appointment.
If you cancel less than 24 hours there are no refunds. Every consultations are final sale.
Can I reschedule or cancel my appointment?
Yes, you may reschedule or cancel your appointment by contacting us 24 hours before your scheduled one-on-one appointment by email to hello[at]grindatelier.com. Please note that we work on a first come first serve basis. Please note that your follow up appointment must be book within 60 days. Any private session booked after 60 days are no longer valid and will be charged 157$/hour.
Can we be more than one person in a consultation?
We will only consult one brand at a time. Should you have a business partner. You are ok!
I didn’t receive a one-on-one appointment confirmation?
A confirmation email is always sent shortly after your purchase. This email serves as both your receipt and confirms your one-on-one appointment with one of our branding or marketing specialist. A reminder is always sent by email prior to your one on one. If you didn't receive your confirmation by email please contact us at firstname.lastname@example.org.
Do you consult outside your office?
To provide the best experience, we prefer to have you over. However, it is possible to do your consultation session via online via Google Hangout, Facebook Messenger, join.me or Zoom only.
Is the one-one consultation confidential?
Everything you share will stay between us and remain confidential. We may ask you if we can use your business as a case study only upon your consentement.
PARTNERSHIP AND SPONSORSHIP REQUESTS
How can I establish a partnership with Grind Atelier?
All partnership requests are reviewed. We invite you to email us at hello[at]grindatelier.com. Please allow us a 4 week buffer before the launch of your event. Also, please note that only sponsorship requests sent by email will be considered.
How can I have my event sponsored by Grind Atelier?
We enjoy getting involved in our community. We invite you to send your request by email to hello[at]grindatelier.com. Only requests sent by email will be considered. Please allow us an 8 weeks buffer prior to your event.
How can I teach at Grind Atelier?
You have too much knowledge to share to others about branding or marketing that you are about to explode? You believe in client centred brands? You believe that marketing or branding should be shared in a simple, lean and fun way? If your answers are yes, you are at the right place. Email us your class description and outline at hello[at]grindatelier.com. Please note that only selected candidate will be contacted to move on to the next step.